Our Services

One of the distinctive features of our strength is the instinctive support received by our customers from our well trained and continuously updated application team, capable of covering the entire product range.

In addition to supplying quality products, we are committed to providing you with the best possible customer service available. We have teams of internal consultants ready to attend to your needs and have the capacity to undertake your projects from the conception to the final stages.

Our team is highly knowledgeable of your needs, applications and offers the following services.

  • GENERAL PROCUREMENT AND SUPPLY SERVICES

ETCON is committed to providing you with on time delivery and affordable prices to meet your need. With the availability of a wide range of products, we are one of the leading suppliers of Equipment in Nigeria and the West African sub Region.

 

  • PRE-SALES CONSULTATION

Customers can rely on our team of highly trained technical Application Specialists to assist them in selecting a product tailored to their specific application needs.  We provide Pre-sale consultation to match clients’ needs to the appropriate product

 

  • INSTALLATION & START-UP SERVICES

We deliver superior installation and start-up services to our customers at reasonable prices, backed by quality customer services available. Our qualified technicians are armed with policies and procedures which ensure that they are well versed in their duties.

  • AFTER SALES MAINTENANCE SERVICES

We understand that your work is critical, time sensitive, and you cannot afford down-time due to equipment failures. Therefore we provide Periodical Preventive Maintenance Services (PPM) to ensure the optimal efficiency of the system with minimum operating cost.

 

Maintenance is vital to extend the life of your equipment. A thorough inspection by factory-trained certified technicians can find potential problems and reduce equipment down time and repair costs. This saves time and money which avoids costly and counterproductive equipment downtime. Our satisfied customers allow us care for their equipment so they can focus on what they do best.

 

Benefits of Preventive Maintenance Program (PMP)

  • Increase your productivity and efficiency
  • Extend the life of your valuable instrument
  • Reduce or eliminate down-time of critical instrument
  • Guaranteed response time from service engineers
  • Minimize your cost for spare parts inventory
  • Stay up – to – date with free software upgrades
  • Received free hardware upgrades suggested by the OEM
  • Call us directly for application questions and problems
  • Free operation and maintenance training for your staff

 

  • CALIBRATION SERVICES

ETCON can offer calibration services and contracts that can be customized to satisfy and exceed all of your requirements. With our highly trained and qualified technicians you are ensured of receiving expert and diligent service.

Any instrument that is giving inaccurate readings may be costing you money, or worse. We highly recommend a periodical quarterly or bi-annual or at least an annual calibration be done on your instrument in order to maintain the optimum level of performance and the accuracy of data

  • Full unit evaluation
  • Unit general clean up
  • Unit battery replacement
  • Unit filter replacements
  • Calibration with standards
  • Certification

If upon the unit’s evaluation our technicians find any additional issues that may affect the unit’s ability to function properly, we will contact you to confirm whether or not to proceed with the additional repairs. Our after sales service engineers and technicians are unsurpassed in their product expertise.

 

  • OPERATIONAL & APPLICATIONAL TRAINING SERVICES

We can also provide hands-on training covering installation, configuration, maintenance, calibration, data collection and equipment operation and troubleshooting. Our technical experts will guide operators through the functionality and maintenance on each piece of instrumentation.

These courses are designed to help the attendees operate, maintain and calibrate systems with maximum efficiency. Each course is carefully prepared with a combination of lecture materials to impart the maximum amount of knowledge to the end user.

Topical Users’ seminars are regularly held both by us. The users are acquainted with the most recent techniques and technology advancements as well as customers’ experience in order to provide an efficient feedback mechanism.

 

  • EQUIPMENT RENTAL & LEASING

Our company offers rental options of high quality equipment.  We have an extensive fleet of rental equipment which includes:

Please contact us for further details.